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I purchased a signal generator which arrived with defective software. I sent in a request for a replacement cd. Following this I received multiple e-mails stating that they could not reach me by e-mail followed by others asking for photos of the problem. Hard to photograph software! Tried their chat line. This went from the sublime to the rediculous. Continually asking me to send a photo of the problem and restating that they could not reach me by e-mail. Never again and I would highly recommend that others stay away from this organization.
John W.'s review of Banggood earned 6 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear John W,
We are sorry for any inconvenience we caused. All of products are checked well before shipping, the damage might be caused due to the long term delivery. About the defective item, 1. Make a video or photo showing the issue & apply after-sales service in my order.
2. We will Contact you for more information or give you a response about your claim within 2 Business days. 3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between Banggood and the customer. For more information, please click here: http://www.banggood.com/Banggood-Guarantees_hl105
We promise that we will take the responsibility to help you solve the problem when we confirmed the truth. Thanks for your kindly understanding.
Best regards,
Banggood Team