John W.

I assumed Dermstore to be reputable, but was very disappointed.
I'd found a Skinmedica (HA5) product online that I wanted so ordered it. While on the site I was offered a special price for another item (vitamin C+E), so ordered it to try. Also included was a tiny sample of that product.
When my ordered arrived, I received ONLY the Vitamin C+E and sample. Checked online for help and it showed I had received complete order, and charged $228, the majority of that charge stemming from the HA5 which I did NOT receive.
When I contacted customer by text the responses didn't even make sense. The wording was so jumbled I had ZERO idea what the service rep was explaining to me. Finally, it boiled down to "yes you were charged $228, did you still want the product you paid for?" Due to "latency factory", whatever that meant, they were unable to ship HA5 - yet the charge remained!