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Ordered a window regulator for my 99 jeep grand cherokee. Was sent wrong part. Spent 30 minutes on phone, just waiting to talk to someone who barely spoke English. They were of no satisfaction to my ordeal Did not have another thirty minutes to wait to talk to someone else. Never use this service again ever. Horrible!
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Hi John,
Thank you for sharing your feedback. We apologize for the long wait on our service hotline, we are currently experiencing a high volume of calls and we are doing our best to assist all our customers as soon as we can.
Please send us a message at dgteamcustomeradvocate@carparts.com with your order details so we can address your concern properly. Here's your ticket# - CAT-70138. Please write this on the subject of your email for immediate assistance.
Regards,
Patrice
Customer advocate team