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Had a package stolen. Says right on their site to contact within 72 hours for a replacement. They basically laughed in my face and gave me the finger while holding my money. Will never trust this site again.
Update.
Well after a few weeks many emails it turns out that it wasn't stolen, they just never delivered it! They kept telling me that they needed a apartment number, well I don't live at a apartment. I had to repeat many times that I live in a house. They shipped out another one so let's see if it comes this time.
John S.'s review of CARiD earned 2 Very Helpful votes
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CarId has no interesting in assisting customers after they have given them money. Even if you...
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear John,
We apologize for the situation with your order and inconveniences caused.
Please, email me with your order number at jena.ra@carid.com, so I could locate it in the system and assist you further.
I will do my best to facilitate the replacement as well as offer compensation for the inconveniences.
I look forward to your reply.
Sincerely, Voice of Client Department at CARiD