Service requested: general evaluation
My goal: equivalence/validation of my PhD degree diploma obtained at a Institute of the Universidade de São Paulo, Brazil
Cost: US$ 165 for a 5-day rush evaluation
Documents provided: only scanned copies of my high-school, undergrad and PhD diplomas and transcripts. I translated all documents word-by-word. I didn't submit my undergrad transcript because I didn't have it.
Time it took to receive the evaluation: in 5 business days I received the report by mail (in the US)
Communication with ECE: they usually replied my emails in the next day. Communication was generally satisfactory.
This was my experience with ECE. If you're in a similar situation that I am (PhD diploma from a well-known Brazilian institution, you have most of your documents and are in need of a quick service), ECE might work for you.
They did not request documents to be sent from the institutions I attended, which was great because I was in a hurry to receive the evaluation.