John S.

Let me start off with the obvious: Selling on Amazon is tough. Amazon is very strict and they have a zero tolerance policy. This is why a lot of Amazon stores don't make it. Feel free to do a simple google search on Amazon see what comes with suspended Amazon accounts. It is very easy to blame my company when Amazon suspends an account and not take any responsibility. The role of My company is to fulfill orders and ship out the products. I'm very clear that returns are part of the business. Google return rates on Amazon, or google return rates on ecommerce. Typically you'll find that the return rate for electronics is up to 25% but with our products you'll see them between 8-10% because we have a quality control process in place. I make sure I'm very clear about this before signing up a client. RETURNS ARE PART OF SELLING ONLINE. Some novices have this false reality that you'll open a store on Amazon and you'll sell make all this money without encountering upset customers or returns. This could be far from the case. When you do any type of volume, you better expect to have returns, or complaints. Your job as the business owner is to handle your customer service and process returns. Its convenient to blame my company when things don't go well and Amazon suspends a store but the reality is lack of customer service is also the culprit. Its easy to point the finger at someone else instead of taking responsibility when things don't go well. Its easy to overlook the fact that although you say you understand that there are returns, but when you actually get a return you over-react instead of handling customer service. My company makes money when you sell an item and inversely we also lose money when there is a return. We provide a free return label so ultimately you the client never takes a loss. Selling on Amazon is difficult, it requires a certain temperament, focus to make your store success. You need to be timely with all customer service inquiries, as well as timely with processing orders. Lets take a look at the numbers for a second. If you average about $10,000 in sales, you will be have had about 100 sales and if you average 10% in returns that is 10 customers or $1,000s in refunds. Now the thing novice's don't understand about Amazon is if the customer finds a better price or changed their mind and they try to return the item they will have to cover shipping or pay a restocking fee. But if the customer says its defective, you as the seller are automatically on the hook for the shipping cost. The most important thing about selling on Amazon is to understand that the customer is always right regardless. So again, pointing the finger at my company is misguided and a waste of energy. If selling Amazon was easy then my company wouldn't exist. Selling on Amazon is meant to be difficult to keep the "get rich quick" crowd away. Anyone that has worked with my company can never say that we don't provide excellent service above and beyond. My cell phone number is on the website itself and I dare anyone to say that they have called or emailed me while operating this business and my or my team has not been responsive. I work all around the clock because Amazon demands it and I have clients on all time zones. Again its easy to paint a narrative as if my company scammed you because you don't want to hold yourself accountable. I understand my business attracts the "get rich crowd" which expects instant gratification without doing any work. I'm well aware that regardless how hard we work or how much money my company makes a client, that if Amazon suspends their account for actions they failed to take that its easy to point the finger at someone and say you got scammed. I'm well aware that the "get rich quick" crowd also never follows through and instead of working through the process its easier to point the finger and move on to the next shiny business opportunity. There is a distinct difference between getting scammed and your business not working. Running a Amazon business takes a lot of hard work and there will definitely be some bumps in the road. If you don't have the temperament or veracity to follow through on a business after only few weeks, the question you should be asking yourself is did you get scammed or where you just looking for a "Get Rich Quick" opportunity"