I ordered the regular vest on the site and got the wrong color accidentally. Customer service was great though they gave me a brand new upgraded plate carrier and even let me keep the old one so I didn't t have to ship it back. I did have to sign a document though but it basically just stated I wasn't a felon and would not commit a crime in it. So i basically got a free extra vest in the right color with a bunch of free molle attachments. The bad part is the unboxing thought it comes in a regular unmarked cardboard box they said it reduces the chances of it being stolen after delivery but I kind of expected a cool package.