John S.

Hello:

I had my domain name lonewolfsullivan.com registered with 1&1.com for several years.

In February of 2011 I transferred my domain name to edenphost.ca in Toronto, Canada. I PAID FOR 3 YEARS OF REGISTRATION.

The so-called control panel that was outsourced never worked, so I was unable to use my domain name. Staff at edenphost promised to help, but were unable to, and finally were obnoxious about it and refused. They told me to reconfigure the so-called "control panel" myself, which was impossible.

Three weeks ago I demanded a code to transfer my domain name back to 1&1.com but edenphost.ca refused.

I demanded a refund for the remainder of the 3 years payment. Actually 2 years was only a "credit" which I have demanded they return. Edenphost.ca refuses to give the refund and has ordered me to not contact them. They claim they don't care about me complaining to authorities.

UPDATE: 1 & 1 turned out to be the villain. They virtually give away domain names the first time, but then you have to pay about $20 per year. I wanted 4 domain names transferred to Eden P. Host, but 1 & 1 would not allow it. Once you sign with 1 & 1 you can't get out! You have to pay 1 & 1 a "transfer" fee, I believe. They are too greedy. Eden P. Host only charges $10 a year for a domain name.

John Sullivan