john r.

I was a hotel owner, trying them out for the first time.

Its over 3months from the first client booking and booking.com have NOT PAID ME, despite 30 or more phone calls and emails.

They released a VirtualCredit card service for hotel owner/partners which from an IT / process perspective doesnt work in a reliable and tested way. It is NOT fit for purpose. -which they will not admit to-

Customer service is patchy/poorly trained, rarely take notes and never take concrete steps or heaven forbid, OWNERSHIP! And are expert in passing the buck.

I can seriously say that I am considering legal action as there word has absolutely NO VALUE WHAT EVER. And I have entirely exhausted all reasonable means. Thank god I dont rely on them or I would be out of business.

Yes I am also considering visitng The London HQ personally to get paid...

Use another OTA (on line travel agency)... these guys absolutely suck!
John Ready