John R.

Smilebox may seem like an attractive option to send elaborate cards to loved ones, particularly during a pandemic. However, their site is misleading, as they emphasize only their monthly rate, which makes it seem like you can pay for only a month to try it. I figured I would be able to confirm this during the purchasing process, but no. Instead of a final "here's what you're buying screen" to confirm, all-of-a-sudden they had charged my card for a full year. They refuse to refund money and take several days to respond to support inquiries. They simply offer extensions of their service to try to passify irate customers, which are next to worthless, since we don't want the service anyway. This is not a great company and will likely not be around long. Even if the service you get is OK - which I'm not certain that it is - you should know that you're paying for an entire year of a service you can't even test out. I would not recommend them at all.