Johnpaul P.

I ordered a microtech beard comb from Blade HQ. It was my first time using them and I'm very disappointed with the service. Their quality control is terrible and customer service isn't much better. I ordered and paid for a microtech beard comb with the burly blend at almost $400, which it said was in stock. They shipped me out the beard comb with the Celtic fire blend and when I called back and said it was wrong they told me that they were out and they just decided to ship that one anyways without even asking if it was okay. Secondly and more importantly, the date code on the knife did not match the date code on the certificate of authenticity plate. When I called back to try to get this rectified, I spoke with Kelly originally and she tried hard to make it right. All I asked was that they send me a shipping label to return the knife and I would ship the knife back and once they received it, send me back the correct one. They told me they could not do that, they could only refund the money and then I'd have to repurchase, but then it takes 8 to 10 days for them to refund the money. I would have to spend another $400 ordering what I had already ordered in hopes that it would come right, essentially being out almost $800 while waiting to get product in hand and refund. I was told a shipping label would be sent, did not receive, I then contacted them again and spoke with Heather and she said she is sending a return authorization now.
This is unfortunate, I have a huge microtech collection and I had plan on buying more from them, which unfortunately I will not do in the future. I would recommend going elsewhere to buy your products due to the fact the quality control with blade HQ is not very well, or the customer service and how they handled it.
My order reference number in case anybody wants to check at blade HQ is BHQ-*******