John P.

Slydial provides the worst service of any company I have ever worked with. I sent support tickets in for over 3 months, no one ever responded. When I called several months ago, the rep was so rude I couldn't believe it. I called in today, the woman (who was slightly more pleasant than the first one) said she could not let me speak with a technical engineer, and that my WiFi probably wasn't strong enough. My WiFi is 654 Megabits per second, rated "Extremely Fast". It was clear she had no interest in retaining customers. I pointed out that I'd had an account for well over a decade, she didn't GAS. I said "if you can't help me, I guess I need to cancel since your service is not working". She said "OK, your service has been cancelled, thank you". Leaves one speechless that a company could be so poorly managed as to have no orientation around the customer. If I could give them a minus score I would.