I live in Southern California in an area not served by Goettl. Based upon the reviews I have read I am glad I don't. I listen to KFI radio in Los Angeles and I hear Goettl ads patting themselves on the back every 10 minutes. If I hear the flashlight story one more time I will scream! I have a policy never to deal with a company that spends a huge amount on advertising, because they will cut corners somewhere, probably on your job. Good luck to you folks in Phoenix!