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John O.

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Experience: Health

Member since June 2020

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1 Review by John

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I was very excited to order progressive transition lenses from Lensabl back in late April, for some cool frames I purchased. Since they say 5-7 working days turnaround on the website, I started reaching out after 3 weeks. Apparently my lenses failed quality check, and went back into production. I reached out again a week or so later; failed quality check again. Back into production. I was told last Friday that they'd ship in 3 days; here it is almost day five and still nothing. These lenses weren't inexpensive and I certainly want them made perfectly and correctly. I have a high expectation of quality from Lensabl... so I guess it's good they caught problems during 2-3 final inspections. (But three failures is a bit concerning itself, right?) Honestly, my real frustration is that I have not been proactively contacted or communicated with once. You'd think they would give me the courtesy of an email to let me know my glasses were running a week, or two, or three, or four late. Nope, not a word. All communication has been initiated by me. You cannot call them, and the chat function on the website does not work. You just have to submit a question or concern and wait 24 hours for a reply. I really want to love my Lensabl lenses if and when they arrive. And maybe they'll be so great, it will have been worth the (6, 7, 8 week?) wait. But if you're in more of a hurry for new lenses, Lensabl may not be the way to go. So far my experience has been very disappointing. Plus it's hard to review glasses and lenses I still haven't received.

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