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Johnny O.

Contributor Level

Total Points
80

1 Review by Johnny

  • Soccer.com

9/21/18

I placed an order the second week of August and paid the $25 to expedite the order quickly, at least that's what I thought 2 day shipping meant. A week later and still nothing. I then called and spoke to a rep that informed me that after the 7 to 10 day processing was finished the expedited shipping would go into effect. That blew my mind and I explained to them that 2 day shipping means 2 day shipping, ( honestly the tone of voice told me that they could care less)

I finally received my son's kit and lord all mighty it was the wrong size. The next day I sent it back, I called them to let them know and that's when my headaches really started. That's when I found out that I needed pay for a new order all over again, that utilizing the credit I already had was not possible. I ended up paying for everything once again. And the delivery date was set for the first week of October, at this point almost 2 months and still nothing.

I thought things would end there - NOPE - I received my refund from my previous order and $25 were short I called them back and they told me that they made a mistake, when they were counting the pieces returned, I said OK - innocent mistake - things happen.

I then started to receive emails telling me that the items I ordered and that were there, were really not there and that they are on back order and that the new shipping date would be for some time period for mid to late October...

How can Soccer.com think that this is OK? I have an 8yr old that basically wants to drop out of his league because he is the odd ball of the bunch without the proper uniform.

Soccer.com does not make things easy where it should be easy. If it was up to me I would pull Barca Academy out...

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