Won auction on August 2nd, 2021, earrings were delivered yesterday evening September 7th, 2021. I talked to a lady on the phone who clearly stated I would receive my earrings by August 18th, our 42nd anniversary. Well, THAT didn't happen. I don't understand why it took so long for this jewelry to get into my hands. No one has explained why. Not sure if I will ever bid again on LiveAutioneers because of this horrible experience. On top of that they charged me a 19 percent buyer's premium! IMAGINE THAT! I feel like I was ripped off like a bad drug deal! Shameful!
Hello John,
I am sorry to hear about your issues with your purchase. Please reach out to us at info@liveauctioneers.com so that we can try to help resolving this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Audrey
LiveAuctioneers Bidder Support Team