I love moon's light magic. I never had a problem with them and whenever I had a question they were always quick to respond to e-mails that I sent. If you did indeed send "27 e-mails" i am sure you would have blown up their e-mail box or just responded back to you to shut you up. They have a beautiful new store they just opened and perhaps you DID get your package but because you didn't get within 5 minutes of ordering you have to complain and make a wonderful company look bad.