John M.

I'm done with Republic. Your customer service is so bad that Im actually searching the web for places to leave reviews as it is truly a negative star review. While i have received bad service before I've never taken the time to actually look for places to leave reviews let alone bad ones.

We have been Republic customers for over 10 years & recommended it to anyone we come across. When we received the notice that Republic had been acquired by dish my wife called in to get us on the new plan. She was told that we could combine our separate accounts into one account, so she did this. She also ordered me a new phone as mine is pretty beat up. Once the new phone and new SIM cards arrived we called to get her old phone and my new phone activated. We were able to get her phone activated but was told we needed to wait a few days until it was fully activated before my new phone could be activated. Once we got the email that it was activated we called back. I don't remember the exact reason but it could not be activated. This happened the next 10 or so times that I called. We were always on the phone for 20 to 30 minutes talking to somebody that we could not understand. We would always be mysteriously disconnected or they would end the call they saying it was activated and that by the next day it should work. And of course did not work and I would end up calling back a day or two later. They could not understand that I was attempting to activate the second line on the account and when I told them this they would get confused. One nice customer service representative that I could actually understand spent 30 minutes on the phone with me and said that they would have to contact their it department in order for it to get fixed but it should be fixed in 48 hours or less. But of course that did not happen. We continue to call almost daily until I got fed up with it. We decided to switch carriers and my wife is now active on their account. Turns out I cannot move my phone over to the new carriers because it needs to be out we have called multiple times now to get the unlock key and they tell us that they cannot do it, or it will take a couple days etc etc. We have waited those couple days and it still has not happened. We decided instead that we would like to return the phone and just be done with it and they informed us that it was past the return policy. I would be okay with this, however we have had this phone and been trying to get a connected for the past 45 days minimum, with records in our account to prove it. I'm not sure what's wrong with their system and I don't really care at this point I just want my money back. I never want to talk to a Republic wireless person ever again. However after my wife spent 45 minutes on the phone with them today she was told again that it should be taken care of I decided to call back and talk to a manager to make sure it was taken care of and then spent 20 minutes on the phone trying to convince the customer service representative to get me to a manager. He put me on hold and then after 10 minutes came back and said that sorry no managers were available & he coulnd't send them a message to call me back. Seriously you can't have a manager talk to a customer that's the worst thing I've ever heard of.

We currently have three help tickets out there, one for getting the phone unlocked one for getting reimbursed for all the extra charges that they sent to us and another for the possibility of actually returning the phone. Apparently they're so busy they can't get any of these things done. In the meantime now currently my old phone does not work I cannot receive any calls or texts on my phone so it is basically useless paperweight.

Again the worst customer service I've ever seen. In addition to that I even had to type this post out twice because the first time it mysteriously disappeared. That's how frustrated I am, that I actually typed this post out two times. It's now copied and if it mysteriously disappears I will post it again and again and again. I also plan on calling customer service as often as I can and request that you talk to a manager wasting your agents time until I get answers.

I see a couple responses on here from Republic wireless telling people that I have complaints to message them privately and they will handle it. I will not be messaging you privately you can contact me my name is in this post and you should be able to look up my number and find me you should also be able to review my whole account and my wife's account and be sure you're up to speed on what's going on before you contact me. You should also have an answer to fix my problems as that's the only way I will delete this post or any other postings that I have put up on the internet.

Your move