We have been using VRBO for over 5 years with great results. They used to be great to work with and helpful when anything would arise. Now they are rude, argumentative, and it takes days or weeks to resolve problems. They also charge renters a "service charge" on top of the credit card processing fee that they receive for no service. We will be switching to airbnb.com and any other listing service we can find - it has to be better than what VRBO has become!