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Used this service for 10 months and was generally happy with it. Then needed to buy some low cost items that were not available in the UK and had all sorts of problems as they would not believe the values I had certified for them so had to submit receipts etc. No other postal service asks you to certify a value and then challenges you about it. Happened again recently and then charged $36 to ship 4 pairs of foam headphone ear pads weighing 0.2lbs. Clearly they are not interested in my business so enough is enough and cancelling account. Had been a good service but now they have lost the plot, shame.
John L.'s review of MyUS earned 4 Very Helpful votes
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I am so sorry to hear you had this experience, John. We require values for each item in your packages to ensure compliance with US export regulations, but we have made great efforts to make this process as easy as possible. Can you please contact us so we can further improve this process?