JOHN L.

Beware of Avis Salt Lake City Airport Location. Our son and family rented a car that had a damaged bumper and broken antenna (no radio) after waiting 2 hours in line. Traded in the next day in Idaho Falls for a car with a hole in the floorboard. Upon return home, 3 weeks later, they received a letter from Viking Billing Service on behalf of Avis informing them they were responsible for damage to the first rental and requesting payment. Upon calling Avis they were told Viking would have to handle, but that they may also be responsible for a broken windshield on the swapped out rental. Incredible. The Avis representative was rude and unresponsive. It appears that Avis is "scamming" renters to hold them responsible for a fleet that is in poor/pitiful condition. My son has pictures and intends to dispute, but has been told everything is closed over the weekend. Simply ridiculous.