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John K.

Contributor Level

Total Points
80

1 Review by John

  • JustAnswer

4/2/23

Be careful they charge $1 to ask a question then you are signed up for a whole month, even if you cancel the same day they charge you a full month membership not refundable.

Question was answered but the bank balance is $55 lower even though I won't use this again this month. They even removed the initial bank charge of $55 and re-posted the charge 3 days later.

Really deceptive, I would rather they charge me $10 for one question and no monthly fee. Their customer service gives no service, just " I am sorry but you signed up even though you cancelled" This was for Yahoo, they don't even have their own customer service support amazing

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JustAnswer S. – JustAnswer Rep

Hello John,

Would you please reach out to my team privately so we can find your account and make this right for you?

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

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