john k.

A seller sold me a STOLEN or LOCKED phone EASILY VERIFIABLE by Swappa staff. Swappa refused to consider that the item was, in fact, unusable, and insisted I provide impossible to obtain proof (a printed document from Verizon themselves claiming the phone was unusable).

I gave the IMEI number, suggested giving Verizon a call or going online to their website to effortlessly check the IMEI number to confirm my legitimate complaint. They REFUSED.

You sold stolen/misrepresented goods, asked the buyer to jump through hoops, and refused to make the smallest of efforts to resolve the issue.

I can only assume the staff at Swappa want to create a space where buyers and sellers just don't want to deal with the headache and Swappa can continue collecting their fees.

Also, because I happened to use this POS site, I'm out 10 dollars to return this item to a thief and liar? If I never knew about Swappa, I would be 10 dollars richer. Unbelievable.

Never use this site. It's only a matter of time until you suffer as I did.