John K.

Purchased masks in mid-December and felt good when I got a message from Bill, the owner with a telephone number and personal email. Have never received and a single update on the masks. Bill does not answer or respond to VMs or eMails. After several weeks, sent Customer Service a message and NO ONE responds to anything. 'Negative' stars would be more appropriate.
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01/27 Update -
As follow-up to my above review, BonaFide has never responded to my many messages. I still have no masks. And have written to NYT Wirecutter about their recommendation of this company. I am concerned that Wirecutter is not independent from their reviews and instead an advertising arm that gains compensation for products recommended... but awaiting their response.

Horrible customer service. Bought an airport parking voucher. Make you view it in order to make a reservation. Once I clicked through to Peachy Parking, the actual cost was over $10 less on their site. GroupOn CS says - "too bad so sad!" you viewed it so it is not refundable.