I placed an order on Sunday that is supposed to arrive on Wednesday. I never received an email confirmation, but have the electronic receipt. Looking up the order on their website, it can't be found, so I have no idea if I will get the parts or when I'll get them. Because I can't trace an order, I can't check on it. Their website offers no other way to contact them except for having the order available. I'm kicking myself for not ordering through Amazon.