John J.

Broken promises

Well Skyscanner you've really excelled yourself this time, despite your clear promises on your website at being able to make small corrections to misspelt names on your e tickets you've finally admitted defeat and refused to, all bluster, BS and downright lies. Shame on you Skyscanner. Never mind I do intend to publicly shame you at every opportunity. TO ANYONE THATS THINKING OF USING SKYSCRAPERS, be warned DONT

Changing my name by deed poll
My daughter( who I haven't seen for four years) recently booked directly with skyscanner direct from Edinburgh to Melbourne and mistakenly put her mother's middle name on the booking( I don't have a middle name) we've notified skyscanner on four different occasions and despite their website saying the could/would make changes as long as it wasn't a different person they have refused to,
Blaming British airways (BA) I have contacted BA and a extremely helpful operator tried unsuccessfully despite speaking with various supervisors etc, they could not physically make these easy changes, they couldn't understand why skyscanner refused to despite there being no objections from BA.
SHAME ON YOU SKYSCANNER
I AM NOW IN THE PROCESS OF LEGALLY CHANGING MY NAME BY DEED POLL. It's a fraction of the cost of the air ticket ( as I can't afford to pay for another ticket)
I am in my 60s with failing health and am determined to make what might be my last overseas journey, but if changing my name to visit my daughter is what it takes so be it.
Skyscanner you are a DISGRACE, my vocabulary isn't extensive enough to say what I feel at this moment but god as my witness I'll be on this flight. Giving what's happening in the world at present I am positive that the local and national news outlets are going jump at this human interest story both here and in Australia and I fully expect to be greeted in Melbourne by hordes of flashing bulbs and TV cameras and I fully intend to notify as many as possible both here andin Australia. Can just see the headlines now
MAN CHANGES NAME TO VISIT DAUGHTER ( as skyscanner wouldn't.)
If this review prompts one person to rethink about booking SKYSCANNER then job done, but mark my word I fully intend this review to prompt 1000's of people to think before booking with skyscanner and do you know what it will be 100% worth changing my name for.
ONCE AGAIN SHAME ON YOU SKYSCANNER
Date of experience: 26 October 2022