I spend between five and six thousand dollars on a galvanized spiral staircase from Paragon. Customer service was good until they had my money, and then it was abysmal. One example is that the stairs arrived minus a critically important top railing on the landing. It took months for them to send the missing railing, delaying my final inspection as well as being a hazard. My salesman (name starts with a "R") was terrible as was the sales manager.