Paragon Stairs

Avoid at all cost. Paid a lot of money for my Spiral stairs. When they finally arrived they were 9 inches too short. Informed the designer and said he would rectify the situation. Two weeks later I get an invoice for that extension. Informed the designer that it was not our mistake on our measurements on his. Over a month later they finally arrive so that we can finish this job. Now the safety gate is apparently missing something and he will not respond. Phone keeps ringing busy for weeks on end for customer service.

I spend between five and six thousand dollars on a galvanized spiral staircase from Paragon. Customer service was good until they had my money, and then it was abysmal. One example is that the stairs arrived minus a critically important top railing on the landing. It took months for them to send the missing railing, delaying my final inspection as well as being a hazard. My salesman (name starts with a "R") was terrible as was the sales manager.

This company really checked all the boxes on what makes a terrible business.
Do not order any of these cheaply made spiral stair systems. I had to end up custom fabricating a lot of extra components to make their product structurally safe and secure for my customer. The coiled handrail is just a thin piece aluminum that comes scratched and dinged up straight from their warehouse. I had to sand everything down and prime/paint the whole thing for it to look decent. The customer service is terrible, non responsive and rude.
After this whole experience and for what I paid after all the added repairs and fabricating to make the stair set safe and acceptable I could've just had something fully custom fabricated with better materials and not the dinky unsafe materials they use.

What a terrible experience. This company is happy to take your money... but delivering on their promises, not so much. We ordered these 8/12 and were told that my stairs would ship in 10 days (leave the warehouse 8/22). They even tried to move my shipping date, so I told them I would need to cancel because it was time sensitive and I would use another company. They were able to get it out on the "next shipment date" and yet, here we are, over a month later and I am still using a ladder to get to my bedroom loft. My builders had to move on to their next project, so who knows when I will receive these stairs and when they will have time to install. If you are working on a timeline AVOID this place at all cost, otherwise it will cost you in the long run. The customer service seemed great, but Very VERY disappointed.

I'm so disappointed with the Paragon stairs. I will be posting a YouTube video showing why?
Quality is 3.5 stars -- quality to value is 1 star -- installation guide 1 star -- Delivery 1 star -- Delivery on time 1 Star - Customer service 0 stars
I paid $8320. 00 for Aluminum, 6.0" diameter, black coated, 9.5 feet High.
This stair should not cost more the 5K at the most. I was promised this stair is their top of the line. If this is a top-of-line stair, I feel bad for the ones who purchased the lower tier they sell... I do not recommend paragon to anyone at all

We were so excited to get our stairs and assemble them! But what we thought would be step by step and east, turned into a complete nightmare. The kit did not come with the proper screws (we had to buy them ourselves), the steel railing posts didn't come with the holes drilled in them (even though the directions said the holes are pre-drilled), the steps had to be sanded, stained and sealed by us, and overall the quality of the steel is subpar. We reached out to the company to inquire about all of our mishaps, however they only responded once and basically blew us off. Highly recommend looking into other options for your spiral staircase needs. Especially for the high price you pay with Paragon Stairs. DO NOT RECOMMEND.

It is now 5/31/ 2022 and i still don't have a complete spiral stair case. I ordered my custom spiral stair case back in July of 2021. They were delivered in October of 2021 with damaged and missing parts. The companies customer service is so poor and takes forever to get back to ya. Kahiem from customer service does not get back to you in a timely manner. I believe they purposely wait the required time it takes to dispute a case with your credit card so you cannot get your money back. At the same time they leave you hanging waiting for your parts. This is the 4th time they have delivered faulty or damaged parts. How can they possibly believe that this is acceptable business?

I am currently renovating my house, and of all the websites for furniture and services I have worked with Paragon Stairs was by far the worst experience I had. The customer service is absolutely non existent. Once you place your order, you have to chase them for updates on the status of your order and delivery. My order was late by 2 weeks and another 2 weeks and another 2 weeks, and it was like pulling teeth to get someone at Paragon to call me back and tell me what was going on. And when they did finally call me back, they were not apologetic in the slightest.
Finally when I received my stairs, they were absolutely impossible to install. My very competent contractor had to decipher the installation instructions and purchase missing parts. As a result, the installation cost me almost as much as the stairs! And Paragon states that the homeowner should be able to install the stairs themselves. What a joke! Look elsewhere for a spiral stair company. Paragon is the pits!

The company itself is nice the sales people are very good at their job. Getting your money. After that it goes down hill fast. They need to sever their dealings with the shipping companies they choose to use for delivery. They will not deliver on weekends and the time window they have is from 9am till 4pm. You pay through the nose for shipping you would think they would be happy to deliver it on a weekend. Stay away from this company until they realize the problem the delivery companies they use are creating

PLEASE RUN from this place! What a disaster it has been! Over $9000 spent on two products and both were completely incorrect. I've been all but begging for someone to call me back, left messages and also sent emails after emails, no response ever. I've asked for the railing to be re-made because it was wrong and I don't even know if they're doing it or not because of the lack of communication. My next step is to go to the BBB and the Attorney General. Weeks late on the product, supposed to have passed the "QC Check". I've requested some sort of refund since we had to pay four contracts two days work to re-do all of their incorrect work but again, no response! TERRIBLE. Go elsewhere, it's not worth your hours and hours of time to deal with this company. Railing was made inside out, rails and knobs were on the INSIDE of the railing. All 8 staircase rails were 18 inches too short, had to pay our contractors TWICE to install it.

I ordered a galvanized spiral staircase that was delivered with poor production and not properly galvanized. I paid 5K for the stairs. I was told by my contractor that he couldn't put it together without modifying it, and I spoke with paragon who agreed to pay for the cost of my contractor modifying, rather than me returning the stairs and waiting for a new stairs. When I submitted the bill my contractor gave me to them, they said they decided they would not pay for the damaged product as had been promised initially, so I am stuck with the extra 4K cost of repairing the defective stairs they shipped to me.

Admittedly we ordered a low end spiral staircase but it was junk, difficult to install, and had a vinyl handrail that will barely hold screws. Then it got worse. The staircase will not pass building inspection because - wait for it - we need to break out a perfectly good, solid, concrete foundation and pour a one foot deep foundation under the pole - PER PARAGON's SPEFICIATION. Don't do it!

I started designing a spiral staircase with this company last spring. I worked with one of their reps and designed the project with him until the project was about 80% completed at which time I found out that this person no longer worked there. First they said he was out for a few days and then they said he was gone permanently. We then talked to a new rep and when the product was delivered it was configured wrong. I spoke to a customer service rep who said she could see the problem and she would present it to their engineering dept and she would email me the next day with a fix for the error. 2 days went by and no reply so I called again and asked to speak to that rep again and they said she no longer worked there. Are you kidding me? Problem still not solved... dont use this company ever

I've been doing construction for 45 years, both residential and commercial, so I know my way around tools assembly, troubleshooting, material etc.
This experience has been a nightmare start to finish!
Shipping was delayed because half the order was lost. I had to grind off sloppy welds, bore holes which were either done poorly or absent, upgrade parts because what was sent me was pure crap, steps and platform steel were warped! The list goes on and on! Oh, did I mention that I've had to recontact them twice now to send out missing parts?
And the list of tools you'll be needing? If your experience is anything like mine, and I own just about everything under the sun, many in duplicate, you'll be wanting to keep them all within arms reach cause believe me you'll be needing them.
There is not one aspect of this experience that has been without disappointment!
It has been so frustrating that I put a limit on how much time I'll send out there working on it just to stay sane.
Do yourselves a favor, check the reviews, do some investigating, but stay away from these people!
Once your check is cashed you'll never hear from them again!
Sincerely, and I really mean that, Jeff Cooper Grand Rapids, Mich.

CUSTOMER SALES, NOT SERVICE.

First of all, Paragon is just Salter Stairs. That doesn't mean much, they're nicely built staircases it seems to me. The Paragon designer was friendly and knowledgeable and the stair came pretty quick... but once they've cashed your last check.

The stairs I purchased were almost $15,000 with the $5,000 upgrade for teak treads for the marine environment in which I live. One of the teak panels (the largest one) warped and then split IN LESS THAN ONE MONTH after the stairs were installed, despite having followed all the instructions they sent for the care of the wood. Within a few more weeks at least half the stair treds had started to form cracks and splits.

They pledged to replace the broken panel at the top of the stairs but then their customer service department vanished. Zero responses and the replacement tred has never arrived 6 weeks later. $15,000 unfinished product. B

Basically do not buy your stairs from this company. There's a ton of other makers.