I started designing a spiral staircase with this company last spring. I worked with one of their reps and designed the project with him until the project was about 80% completed at which time I found out that this person no longer worked there. First they said he was out for a few days and then they said he was gone permanently. We then talked to a new rep and when the product was delivered it was configured wrong. I spoke to a customer service rep who said she could see the problem and she would present it to their engineering dept and she would email me the next day with a fix for the error. 2 days went by and no reply so I called again and asked to speak to that rep again and they said she no longer worked there. Are you kidding me?? Problem still not solved... dont use this company ever
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