John H.

4th May Called this firm. Callout fee would be £119 + VAT. We agreed. Engineer arrived on Wed 5th May as arranged and he determined that the leak as reported was underground below our house. He could not deal with leak but would revert with Quote for work ASAP; we presumed this as we still had the leak.

10th May, Firm called to see if we had received the written quote. No. Actually, they called to take payment for callout fee as well. Honour-bound, I paid this and waited for quote to arrive. Written Quotes for £840 & £1200 arrived 12th May, but their letter was dated 10th May? Seemed a bit suspicious to me.

One to avoid in future I think. Meantime and luckily, we were covered by Homeserve Insurance and the water-supply pipe leak was repaired amazingly on Thu 6th May for the policy excess of just £30 - what a snip!. Premium is £150 p. A. Well worth the initial cost.

Watch out!