John H.

Rented from Nehring Uhaul in Newton Ia. On January 27th 2021 for a cross country move. First of all uhaul charges premium prices for their trucks so you would expect the absolute best equipment. NOT SO in this case.

Truck cab was filthy and had not been cleaned or sanitized prior to pickup so we had to do it ourselves. Guess they don't believe covid is real. Got the truck and car trailer FULLY LOADED and noticed as we were pulling out before dawn the next morning that the passenger side seat belt was torn so badly that it was rendered unusable. Too late to trade trucks so we had to make a 1400 mild trip without it.

The stress of possibly being exposed to a virus and my wife not being safe because of this company's negligence in inspecting the truck PRIOR to releasing it to be rented made it the most miserable and dangerous trip I have ever taken. I called Uhaul corporate and they were uninterested in my predicament. The exact response was "well, you got there didn't you? Then took 200.00 off an already over inflated price. Dangerous filthy vehicles, crappy unhelpful service and a total lack of concern for the safety of their customers. DO NOT USE UHAUL. I never will again.