John H.

My planned holiday to Morocco had to be cancelled at the last minute when the Moroccan Government closed all its airports to holiday flights because of the coronavirus. I immediately asked HomeAway for a refund (on 20 March) which was acknowledged straightaway. I have recently (@ 20 April) had a refund for the full amount paid out credited to the card on which I paid. Good job in the current difficult circumstances. Grateful thanks to Home Away and the property owner who waived the normal cancellation fee. John H. (Herefordshire, UK)