John H.

A supervisor from Madison seating contacted me and went through my issues with me. They sent me a new chair with the options I expected in my original order free of charge and made arrangements for me to return the original chair free of charge. They went above and beyond to resolve the issue and I appreciate this effort. I still feel the first line customer service was lacking in their desire to help with my issue or consider my position but I'll give them the benefit of the doubt. Still up in the air if I will shop with them again.

I am updating this review: A supervisor from Madison seating contacted me and went through my issues with me. They sent me a new chair with the options I expected in my original order free of charge and made arrangements for me to return the original chair free of charge. They went above and beyond to resolve the issue and I appreciate this effort. I still feel the first line customer service was lacking in their desire to help with my issue or consider my position but I'll give them the benefit of the doubt. Still up in the air if I will shop with them again.

This company was initially hard to deal with. I didn't feel I got what I ordered and dealing with them to try and resolve the issue was difficult. I tried to work with them to get the correct option and was even willing to pay more for it but they were inflexible and unhelpful. They did contact me later and we worked it out.