John H.

I understand that SPYDER has considered the the tail lights to be functioning. As mentioned the function of the passenger tail light was intermittent. Meaning when it was first plugged in it would work. As she drove throughout the day she would get people telling her that the light did not work and a flashing message that says that the light was out.

What I don't understand is that when we purchased the item they were intended to be in perfect working order. I sent you a video of them not working as you requested. So testing them or not, when the product was in use on my vehicle the item did not work as intended. I don't care how they were tested. As a customer who purchased the product off of your website and that item did not work as intended, I should be able to return that item without hassle.

Throughout this entire ordeal, and I stress ordeal, CARiD has made it as difficult as possible to deal with. It took almost 5 days to get an initial response to my exchange, which your website allowed me to do. When I received the first response it was only to tell me that it would take another 3 days to get the paperwork together for the request.

A few days later, I got a reply saying I needed to prove to you that the item wasn't working, as if I enjoy purchasing car parts online only to request a return a day or 2 after they were installed. At that point, my wife was out of town on a business trip and her car was with her. So it was impossible to take a video. After she returned they were reinstalled and the video was taken a few hours after they were installed, when same light failed to function as intended.

It almost took another week to get a response and I had to call in. After explaining the entire issue and explained how long it was taking to get the return labels sent to me. The customer service agent was able to get them sent out to me within a day. I also told her that I was so fed up with this whole thing that all I wanted to do was return them and not even exchange them only because of the hassle you all put me through from the start.

In the end, I don't want to lights and I want my refund back. You are saying that I can't return them because they are used. Of course they are used. I purchased them with the intention of using them and not having one of the lights go out after being installed. I want my money back since I don't have the light and I paid for something that did not function as intended.

This issue is not with me but with Spyder lights. I understand that they can hook them up to a device and test the product. I understand that this is how they decide if the lights work or not. It doesn't mean that when their product is applied to my vehicle that they work. The original tail lights function properly meaning that there are no connection issues and that the issue has to do with a part of the SPYDER light that is not communicating with her vehicle.

Please stop pretending that I am hear to screw you. I have an item that did not work for me. I wanted to return it and get my money back. At this point you have $208.56 of my money with nothing in return. I want the return issued back to me. Yes I saw that you issued the return to my PayPal account only to take the money back. You can deal with SPYDER over the issue and not with me. This is poor customer service and a horrible way to treat customers who are actually just trying to do the right thing and return something that did not work.

I can tell you that after all of this I WILL NEVER PURCHASE A THING FROM YOU AGAIN.