John G.

On July 30th 2021, I made a preorder at Play-Asia. I paid in full with Paypal and waited. A week after the release date (September 30th), I received an email from their customer service telling me that they can no longer "source the item". Two weeks later, before we manage to find a solution, the exact same item came back on stock... at three times the price. But of course, I already bought it months ago, so this new price wasn't supposed to apply to me, because of you know, the basic rules of contrats, and even their own terms and conditions. Let me quote them: "Pricing of Product(s) shall be the price as stipulated on this Website at the time when the Customer places an order with Seller." I had to send them at least 20 emails to try to make them understand what's common sense to any professional seller, but of all answers, I was hit by the biggest wall of hypocrisy I ever witnesses: "We truly understand" "The stock was reallocated to other customers" "The stock came from a different supplier, therefore we did not agree regarding your request". And they never addressed my legitimate arguments, not even when I warned them that I'll contact their CEO. They even answered to that last one: "Once again, we still for your kind understanding regarding this matter.", like they are not even afraid of their CEO, or they still don't understand after 20 emails of explanations. Trying to make them understand common sense is like trying to speak with a lobster while underwater, your hands and feet tied behind your back. So their own Terms & Conditions page is just for show. And their customer service is only here to make you waste your time.