John F.

The car rental detailed below turned out to be a very stressful nightmare.
When trying to rent the vehicle I had to pay an additional £70, as that was their charge for a one way drop off - see receipts below. Despite me showing them on your printed document it was £30, they said it was a no go and that I would have to pay the £70 and claim the £70 back from you, which is the reason for this email.

Having landed at midday it was 2 hours before we had the vehicle. When we turned on the ignition the service light" was glowing, one of the agents had a look, went back to the office and came back to tell us it had been serviced but the light had not been reset.

When trying to return the car to East Midlands Airport (EMA) it states on your rental agreement drop of instructions counter and car in terminal. There was no sign of an Easirent office at the airport. Having a plane to catch and there being several inches of snow on the ground, didnt do anything for my stress levels. I then made several phone calls before speaking to a gent from Easirent EMA who gave me instructions on how to get to their office - at a service station by the M1. Thankfully we were not too late for our flight.

May I request a refund for my £70 additional payment and also request that you get the details correct on your rental agreement to save others having to go through the same hassle as I did.

This was sent to ebookers on the 16th December. Needles to say I haven't received a cent back despite 3 promises and on each occasion they said that it would be in my account within 7 days.

Itinerary No **************

Do not use this company.