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John E.

Contributor Level

Total Points
83

1 Review by John

  • Playasia

10/15/14

They have the worst customer service ever.

After you paid them for a product, you need to contact their customer service because of payment verification purpose.

I dont recommend to buy from this site, especially because you must deal with the customer service to process your item / product.

The customer service consists of Chinese / hongkong people who barely knows decent English, no technical knowledge at all most of the time.

Customer Service average responds time = 2-4 hours / reply.

The most annoying thing: The Customer Service totally ignores you ( even in the middle of conversation) when they reach the end of their office hours. So if they're asking for a payment verification at 4:50 P.M.of Hongkong local time, and you reply immediately. They will only reply after 14-15 hours. (Ridiculous service)

Tip for consumers:
If you dont want to deal with customer service who only replies to your ticket after 2-4 hours, don't buy from this site

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John Has Earned 3 Votes

John E.'s review of Playasia earned 3 Very Helpful votes

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