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They deserve NO STARS.
People usually go online to vent their bad experiences with a retailer or a trader and to warn others not to do business with them. I wrote about how I bought these Blu-ray movies from the NZ DVD shop, and when one of the movies was faulty, I asked for a refund, and they ghosted me. Trustpilot set up an account for me as soon as I submitted the review, then shockingly, five minutes later, they suspended my account because they couldn't verify its authenticity.
I wrote one review, and Trustpilot suspended the account they opened as a default five minutes later. The audacity for them to use the word trust as part of their company name.
Tip for consumers:
They suspend people's account (which they are given by default) for writing about their negative experience with a business, you have got to wonder how many more negative reviews about a business have not been posted.
The customer service was excellent before purchase, so I bought a couple of Blu-ray movies. Their refund procedure was seemingly easy. After I received the Blu-ray movies, one of the movies didn't work. They ghosted me after I requested a full refund for the faulty Blu-ray movie.
There has been no reply and no refund! I don't expect I will ever hear from them again or get my money back.
Tip for consumers:
Their refund policy and free shipping is there to entice you to buy. It's all meaningless after the sale and there is a problem with the product.
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