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I bought a car camera and after a use of some months it stopped functioning.
On response to my complaint the offered me to buy a new one.
The seller sent me a broken part for my dishwasher and charged me VAT although it was send abroad (at that case the pursuit should be free of VAT)
Did you pay attention that rarely if at all there is no reviews responds by the TomTom representatives? Do they care at all about their customers?
Some time ago my watch fell face down and it's screen had been cracked. Addressing the company's support shows there is no option of repair.
Here are a quote of an answer I had got from the company:..."I am sorry to hear that the screen on your watch has cracked. Screen damage in not covered by the warranty so we would charge a standard fee of 85 Euros.
If you would like to go ahead with this, you would need to ship the watch to our repair center at your own cost and provide us with a UK address for the return of the watch".
So TomTom is trying to resale the same product?
They have a policy of no shops to repair their products and the hell with the customers.
Just for the fair game I sent again the details but no solution. I think they are responding by a robot application just to show they are interested in their customers.
As expected, 6 days after delivering needed details to the seller's representative - no response had arrived.
Hi, pls advise your order number and email address otherwise i can't check your order and reply to your with solutions.
At the end of 2016 I bought "item #*******696
Electronic Digital Door Peephole Viewer Doorbell with 2.4" TFT Monitor IR Camera".
The data strap was damaged at the first attempt to install the device into the door (because of poor quality). The supplier promised to send a replacement camera and did not keep what promised.
They ignored my reminders.
The item is unusable.
That was my worst buy on the web.
Tip for consumers:
Don't buy from TomTop.
Hi, pls advise the order number and email address. I will help you to solve your problem.
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Dear customer, please kindly let me know the your email address, i will check and get back to you soon.