So I have been a customer and now I am a vendor. I love Wedding Wire so far. I have yet to find something they fall short on. I think they do a great job of customer service too. There isn't a phone number, but their email response is quick... and American i think. Once you sign up, you will have to go through a sales pitch so be aware of that. Outside of that, they do a greaj ob and I am looking forward to what the membership brings.