Johanna G.

After being a very good customer for years, I needed a refund and found out how horrible their customer service really is. I attempted the refund online but because there was $5 off on $60 of tickets, it had to he done through customer service. I waited for 40 minutes and was then disconnected. I emailed them with all the relevant info and received a reply several days later telling me they couldn't do a refund through email. I needed to do it online.
At that point, the movie day and time had come and gone. I replied explaining the situation again but got no response. I no longer use Fandango.