For starters, I have no issues with Journey's as a brand. I have been a shopper there before, and will be at another store in the future. This one specific incident was in a mall in Ohio, and involved two specific employees. I was talking with one of the sales people and they were being really nice to me, not pressuring me to buy shoes, just having a nice chat about shoes and stuff in general, and when I get checked out, I hear an employee talking to who I can only assume to be his superior, and he asked the woman why she stole his sale, and the gist of her response was "I had to, because you weren't doing your job." Not only did this seem to be very unprofessional, as she all but she also made it seem like they only see customers as walking money dispensers, and if she is part of the staff for much longer, I would be both surprised and appalled.
Clearly I don't want to be seen as a dollar amount and instead as a human being. I will not be shopping at this store again, and would HIGHLY recommend avoiding the Dayton Mall Journey's store at any costs.
TL; DR, rude employee tells coworker that they aren't doing their job and that customers are nothing more than people with cash and credit cards. Not going back to that store