Joey L.

Hi Joey,

Thank you for your review. We do our best to ensure every purchase is great.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to provide accurate information about every item, this includes instructions. If for some reason you need more information on an item I recommend doing a Youtube or Google search.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.

For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold. See our FAQ How do I request a return? Here https://tinyurl.com/y6l3gazb

If you have any questions don't hesitate to reach out to our support team here https://tophatter.com/support/new.

Warm Regards,
Angelique