Update: this review was posted late although I posted a while back and I was able to solve this issue via email through compensation. Customer service was great although I am still not sure if the pair I have are authentic. Anyhow, I will continue being a customer and be careful next time.
I thought I'd post another review on this site to include pictures. I feel pretty dumb to have just realized that an item I purchased months ago (March 2020) from thredup is fake. Someone brought up the possibility of it being fake today and looking at the videos and images I see online, I realize that there are differences from the real deal (white original Addidas superstars). I should have checked right after I got them but I had my trust in thredup and how they handle things. It didn't cross my mind then. Now checking the overexposed image they captured of the addidas superstars from my order history as well, I can see one of the differences on the side view. Clearly, the real ones have a point to the stitch shape whereas the ones I bought do not and instead, it is more dull. I barely wore them -never outside but I have no clue what to do with them now. I'm not the type of person to wear fake items. I was so excited and I loved that the second hand items sold on thredup are affordable and the quality seemed to be fine. Now I wonder if the other items I have purchased are real. I thought thredup was a great company but with this experience, I don't think I will continue purchasing from there. I am truly disappointed and embarrassed that I wasn't more careful. Please be careful when purchasing and double check it's legitimacy. Apparently, I am not the only one who has had this experience.
We truly appreciate your concerns Joey. As a trusted reseller, we have a team of experts who thoroughly review all designer items for authenticity. These experts rely on verifying serial numbers, date codes, and overall craftsmanship to make sure that we’re only listing the real deal. We guarantee that all of the items on our site are authentic - so we take your comments very seriously! We'd love the opportunity to look into this further. To do so, we need some account-specific information. Please reach out to us at reviews@thredup.com from the email address associated with your thredUP account. We look forward to hearing from you.