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Booked a non-refundable room, but my conference was cancelled. They assisted me in getting a refund.
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Joe,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating.
Due to the impact of Covid -19, our response times are longer than normal. If you need to cancel a reservation that is due to arrive on or before April 10th, please do so online. We are working diligently with all of our suppliers to get approval and expedite your refunds. We will contact you with an update within 5-7 days. We appreciate your patronage and deeply apologize for the inconvenience caused by this global pandemic.
Thank you,
Getaraoom