Joe S.’s Reviews of Enigma Recovery & more

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Data Backup

“SCAM AVOID - App can NOT do what is says it can and extremely poor customer support”

1/9/20

Like everyone else, I bought this software and I am now seriously regretting it. I bouught it to "recover data from a dead iphone" where they have articles all over the web saying that they can do this. They can, in fact, NOT do this. This software is unable to recover data from a DEAD iphone and their customer service took more than a day to get back to me and they wouldnt do anything. I have also been refused a refund even though their software cannot help me and I cannot even use it to help me (first thing it asks is for me to connect an unlocked and fully charged iphone). If I had a working, unlocked and fully charged iphone then why in the world would I need your help to "recover data from a DEAD iphone". Absolute misleading rubbish!

In short - software cannot do what it promises to and you will not get good customer support

NOTE: You will also not get a refund - that too is a lie, I am currently checking with UK consumer protection about it to see what they can do about this company and their refusal to provide refunds.

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Ali H. – Enigma Recovery Rep Over a year old

Joe did get a refund which was delayed because he wouldn't go through the support process. The support team often get the software to work when the user cannot, which isn't surprising because that's their job. If you go through support and it doesn't work, we offer a refund. It's as simple as that. Joe got his refund but not his data. The message is clear, if you want your data please use our support team.