Joe R.

My fiance purchased a dress from Clavonna for $370 - significant money for a single mother.

They sent the dress after 5 weeks, and it was the wrong size (bust, hips, length), the wrong color, and there were buttons missing and lace falling off. The seamstress can't even fix it. Plus, the seams are uneven and sticking out.

We contacted them and told them about what happened. They told us to send pictures. We showed every problem (including measurements).

Their policy was to replace the dress if it was their fault. They did not. They offered to make another one for $260... So we'd have 1 usable dress for twice the price.

They would not take the dress back for a refund either.

Now we have a dress that is useless, and my fiance lost $370.

I'm reporting them to a government agency, but we want to save others from this horrible company. Shipping out garbage from China.