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This company is a scam. They run it like a cartel. They are quick to respond here on SiteJabber, but when you contact someone via email, you get no response. I've been waiting over a week for a response. They purposely delay you so that you go over the return times. I should have read the reviews before. This COMPANY WILL ROB YOU. DO NOT DO BUSINESS WITH THEM. I had to hire a lawyer this morning. Costing me more than what they've already stolen. AVOID THIS COMPANY AT ALL COSTS! READ REVIEWS FIRST!
Tip for consumers:
DONT USE THIS SITE. AVOID IT !!!
Even after writing a review and getting a response from Car ID with an email, they fail to respond. Why respond here if you aren't going to follow up? At this point my money is being held ransom. Unacceptable.
Dear Joe,
Thank you for your feedback.
We are currently experiencing higher than normal inquiry volume and therefore, delays affected all the procedures from processing to shipments and returns.
Please give our Consumer Relations Department 1 business day to process your request and reply to your email.
Sincerely,
Consumer Relations Department at CARiD.com.
I have spent the better part of a month on this issue. I order 4 wheels, was told only two could be ordered, other two a couple weeks later. My wheels arrived. Ordered the other two a couple weeks ago. Now, I called after i ordered because there was no update. Was told that the only two remaining wheels, were damaged and they were "sourcing" them. Every time I call, I have to explain myself for 20 minutes and nothing is resolved. I have two wheels that I can't install, they have my money for the other two wheels, and all I get is the run around. AVOID THIS COMPANY! Buy somewhere else. It's a scam. Now I'm out $600+ dollars and no wheels. Every call is another ridiculous excuse, and they REFUSE to connect you with a supervisor or manager. BUY-SOMEWHERE ELSE! Report it to your credit card company, as fraud.
Dear Joe,
We sincerely apologize for this unsatisfactory experience.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work. We strive at best to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, reach me out at roxy.po@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
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Empty.
Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam....
Dear Joe,
We are sincerely sorry for the negative experience you had with our store and would like to thank you for bringing this situation to our attention.
From what I see, as of 10/28, we sent you a separate email with a solution to the problem that occurred with your order.
Please, check your email inbox to find an email from Mila, your Customer Relations Department representative, with details and additional compensation offered for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.