Joe M.

I purchased a kit containing rotors and pads for the front and rear of the vehicle. There appeared to be a defect in the bonding material that holds the pad to the metal bracket.

Rock auto was contacted and stated the pads werent covered eventhough it was within 90 days. They stated the pads were only covered for defects in workmanship, which this clearly was. Their warranty page also stated the parts werent returnable.

I sourced pads locally to resolve the issue as I didnt have the luxury of time to fight with them. Afterwards I filed a complaint with the wisconsin better business bureau to recoup the additional cost incurred to resolve the issue which got me nowhere.

Rock auto, after being told i had resolved the issue was generous enough to offer me warranty pads. I stated I had already resolved the issue and no longer needed pads and again asked for a partial refund... I'll give you a guess as to how that went. I mean, I am here posting a review, right?

So I now have some new paper weights and, in the hopes of saving someone else this headache am taking the time to advise anyone who sees this to STAY AWAY FROM ROCK AUTO!

Purchase the parts locally ornamental if you do go online, check that the vendor has a customer service department you can actually call and that they're a reputable company. Rock autos customer care is only accessible via email which is beyond a joke.