Joe L.

Had MAJOR problems with Best Buy today. I attempted to order a tablet (IPad). When I reached the order screen and prepared to make payment, I received an error stating the item was no longer available. I chatted with a BB rep, who said I should try again because he showed it to still be available. If that did not work, try again and call BestBuy I was still not able to order, so I called BB and was informed that the item was not available. Thereafter, the item was no longer available on the website at that price (listed for $80 more), and other options were also increased in price by over 10%. Ordered an alternate option. Subsequently received a voice message from BestBuy needing info. I returned the call and spent 45 minutes on the phone attempting to determine what the issue was. I was bounced between 3 different reps, all of whom said they could not help (despite the fact that I provided order # and the BestBuy reference #). I then attempted to chat with BestBuy, and the response I received was "I see that the case is open they are still working on this issue I request you to wait for a couple of days."

Wow - really great and effective service. This should tell you all you need to know about BB and their customer serice...