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ABT needs to improve their online ordering system as it only leads to frustration and a waste of time.
If you purchase a gift for someone and ship it out to a different shipping address then their overreactive fraud system automatically cancels the order and marks it as fraud. Then they send an email of your order cancellation and tell you to call their line... Only thing is their line goes straight to voicemail and the item you got as a gift conveniently sells out and all they have left to say is too bad!
HOW ABOUT YOU CALL THE CUSTOMER TO CONFIRM THE ORDER INSTEAD OF AUTO CANCELLING IT & MAKING ME JUMP THROUGH LOOPS? I understand fraud happens and there is risk management but this is 101 stuff to resolve. CALL THE CUSTOMER
Never had I such a poor ecommerce experience and shame on me for trying a new retailer such as ABT. Never again
Joe K.'s review of Abt earned 5 Very Helpful votes
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Very disappointed paid the two order and never received the product can't call can't get a refund...
We are sorry you feel this way Joseph. Your order was flagged by our 3rd party verification system. For security and fraud purposes, we verify all account information when an order is placed. If we are unable to verify, we reach out to the customer and they are informed the information is flagged. Our Processing Team reached out multiple times requesting to speak to the actual card holder. Unfortunately, when they called in, the order was sold out. We apologize for the inconvenience this has caused.